Last updated: April 11, 2026
These Terms and Conditions (“Terms”) apply to your access and use of the website https://franklinvanlines.com (the “Site”) and the moving and related services (the “Services”) offered by Franklin Van Lines (“we”, “us”, or “our”). Using the Site or engaging with our Services in any capacity means you accept and agree to be bound by these Terms.
1. Use of the Site
To use the Site and Services, you must be at least 18 years of age and legally capable of entering into enforceable agreements.
You agree to submit accurate, up-to-date, and complete information when requesting estimates, scheduling a move, or filling out any forms on the Site. You are solely responsible for maintaining the confidentiality of any account credentials and for all activity associated with your name or contact details.
We reserve the right to decline service, revoke access, or cancel any scheduled booking at our discretion if we have reason to believe these Terms have been violated or that the Site or Services are being misused.
2. Quotes, Estimates, and Bookings
Any quote or estimate provided by Franklin Van Lines is based entirely on the information you furnish, including inventory details, property access conditions, distance, and any specific requirements you have communicated.
Estimates are not final and may be revised if the actual circumstances of the move differ from what was originally described. The price charged will correspond to the services actually rendered.
Some bookings may require a deposit or payment authorization prior to the move date. Full payment terms, applicable cancellation conditions, and any additional requirements will be set out in your booking confirmation or a separate written agreement. It is your responsibility to review all provided documentation carefully and notify us of any discrepancies or required changes without delay.
3. Customer Responsibilities
By booking our Services, you agree to the following:
- Your items must be properly packed and ready for loading on the scheduled date, unless packing has been explicitly included as part of your booked Services.
- You will ensure clear and safe access to both the pickup and delivery locations, including elevators, parking areas, stairwells, and any necessary building approvals or permits.
- You will inform us ahead of time about any items that are fragile, high-value, oversized, or require special handling procedures.
- You will adhere to all relevant laws, local regulations, and building rules that apply to your move.
- You confirm that you either own the items being moved or hold full legal authority from the owner to arrange their transportation.
4. Exclusions and Prohibited Items
We retain the right to decline transportation of certain items, including but not limited to:
- Hazardous, flammable, explosive, or chemically dangerous materials
- Controlled substances or any items that are unlawful to possess or transport
- Perishable food, live animals, or plants, unless explicitly approved in a written agreement
If any prohibited items are included in a shipment without our prior knowledge, you assume full responsibility for any resulting damages, penalties, or fines incurred.
5. Payment Terms
Payment requirements are outlined in your estimate or booking confirmation. Unless a different arrangement has been agreed to in writing, a deposit is generally due before the move begins, with the remaining balance payable upon completion of the Services.
Additional charges may apply for services or conditions that fall outside the original estimate, including but not limited to extra labor, long-distance carries, stair carries, additional stops, extended waiting periods, or changes to the scope of the move.
Overdue payments may be subject to late fees. To the extent permitted by law, we reserve the right to withhold delivery of goods until all outstanding amounts have been paid in full.
6. Cancellations and Rescheduling
All cancellations and rescheduling requests are governed by the notice requirements and any associated fees outlined in your estimate, confirmation, or our applicable cancellation policy.
Cancellations or changes made with insufficient notice may result in partial or full forfeiture of any deposit paid, as well as additional charges to recover costs already incurred.
In situations beyond our reasonable control — such as severe weather, unsafe site conditions, or equipment failure — we may need to cancel or postpone a scheduled move. We will notify you as early as possible and make every reasonable effort to arrange an alternative date or solution.
7. Liability for Loss or Damage
Our liability for any loss of or damage to your goods is limited in accordance with applicable law and the specific terms set out in your estimate or bill of lading.
Upon delivery, you are required to inspect all items and note any visible damage directly on the delivery documentation at the time of receipt. Claims for damage that was not immediately apparent must be submitted to us in writing within the timeframe specified in your documentation.
The extent of our liability may vary depending on the valuation coverage option selected. Enhanced protection may be available for an additional fee. We are not responsible for damage resulting from events outside our reasonable control, including natural disasters, extreme weather conditions, or pre-existing defects in your items.
8. Limitation of Liability
To the fullest extent permitted under applicable law:
- We are not responsible for indirect, incidental, special, consequential, or punitive damages of any kind, including lost revenue, lost data, or missed business opportunities.
- Our total liability under these Terms or in connection with any specific Service shall not exceed the total amount you paid to Franklin Van Lines for the move or service from which the claim arose.
These limitations do not apply to any liability that cannot be waived or capped under applicable law.
9. Intellectual Property
All content published on https://franklinvanlines.com — including written copy, graphics, logos, images, and software — is owned by Franklin Van Lines or its licensors and is protected under applicable intellectual property laws. Reproducing, modifying, distributing, or creating derivative works from any part of the Site without our express written authorization is strictly prohibited.
10. Privacy
Your use of the Site and Services is subject to our Privacy Policy, which is incorporated into these Terms by reference. By using https://franklinvanlines.com, you confirm that you have reviewed and agreed to the terms of our Privacy Policy.
11. Governing Law and Dispute Resolution
These Terms are governed by the laws of the state in which Franklin Van Lines principally operates, without application of any conflict of laws rules.
If a dispute arises in connection with these Terms or our Services, we ask that you first attempt to resolve it informally by contacting us at [email protected] or . If an informal resolution is not reached, the matter shall be submitted exclusively to the state or federal courts within our primary jurisdiction, and you consent to personal jurisdiction and venue in those courts.
12. Changes to These Terms
We may update these Terms periodically to reflect changes in our practices or applicable legal requirements. Revised Terms will be published on https://franklinvanlines.com with an updated “Last updated” date. Continued use of the Site or Services following any update constitutes your acceptance of the modified Terms.
13. Contact Information
For any questions or concerns regarding these Terms, please reach us through any of the following:
- Via the contact form on https://franklinvanlines.com
- By phone:
- By email: [email protected]