Last updated: April 11, 2026

Franklin Van Lines (“we”, “us”, or “our”) owns and operates the website https://franklinvanlines.com (the “Site”) and delivers moving and related services (the “Services”). By using the Site or engaging with our Services in any way, you confirm that you have read and agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal contact details — your name, phone number , email address [email protected], and service location when you submit a quote request or get in touch with us.
Move-related information — pickup and delivery addresses, move type and scale, requested dates, item inventory, and any special instructions you choose to share.
Technical and usage data — IP address, browser type, device identifiers, pages you visit, and referral sources, gathered automatically through cookies, server logs, and similar tools.
Correspondence data — the content of any messages submitted through contact forms, sent to [email protected], or discussed over the phone at .

We do not seek out or intentionally collect sensitive personal data unless you provide it voluntarily and it is required to carry out the Services.

2. How We Use Your Information

The information we collect is used for the following purposes:

Preparing estimates, coordinating schedules, and delivering the moving and related Services you requested.
Responding to inquiries, confirming bookings, sending updates, and providing ongoing customer support.
Handling payments securely and detecting or preventing fraudulent activity.
Running, maintaining, and improving the Site and our Services through performance monitoring and analytics.
Meeting our legal obligations and responding appropriately to authorized requests.

From time to time, we may send service-related notifications, appointment reminders, or marketing communications. You may opt out of promotional messages at any time.

3. Legal Bases for Processing (If Applicable)

Where required under applicable law, we process personal information on the following grounds:

Your explicit consent — for example, when you complete a form or agree to receive marketing messages.
Contractual necessity — to perform the moving services you have engaged us to provide.
Legal compliance — to satisfy applicable regulatory or statutory requirements.
Legitimate interests — such as improving our operations and protecting against fraud, provided those interests are not outweighed by your rights.

4. Cookies and Tracking Technologies

We use cookies and comparable tracking tools for the following purposes:

Storing your preferences and delivering a more consistent browsing experience on the Site.
Understanding how visitors interact with https://franklinvanlines.com so we can improve Site performance and usability.
Supporting security measures and identifying potentially fraudulent behavior.

Cookie preferences can be adjusted or disabled through your browser settings at any time. Keep in mind that turning off certain cookies may limit the functionality of some features on the Site.

5. How We Share Your Information

We only share your information in the following circumstances:

With vetted third-party vendors — including payment processors, hosting providers, analytics platforms, and communication tools — who are contractually required to protect your data.
With moving crews, subcontractors, or partner companies, strictly as needed to complete the Services you booked.
When disclosure is required by law, regulation, court order, or a lawful government request.
In connection with a business transaction such as a merger, acquisition, or transfer of assets, where your data may be included as part of the transferred business.

We do not sell your personal information. Where any data sharing qualifies as a “sale” or “sharing” under applicable privacy law, we will respect your right to opt out.

6. Data Security

We apply appropriate technical, administrative, and physical safeguards to protect the personal information we hold. That said, no internet-based system or storage method is fully immune to risk, and we cannot warrant complete security of your data.

7. Data Retention

We keep your personal information only for as long as it is needed to fulfill the purposes described in this Privacy Policy, meet legal obligations, handle disputes, and uphold our agreements. Once no longer necessary, data is securely deleted or anonymized.

8. Your Rights and Choices

Subject to your location and the privacy laws that apply to you, you may have the right to:

Request access to the personal information we hold about you
Ask us to correct inaccurate or outdated data
Request that we delete your information, subject to certain exceptions
Object to or request limits on how we process your data
Withdraw consent for marketing messages or specific types of data sharing

To submit a request, contact us using the information below. We may need to verify your identity before acting on your request.

You may unsubscribe from marketing emails at any time using the unsubscribe link in the message or by reaching us directly at [email protected].

9. Children’s Privacy

The Site and our Services are designed for adults and are not directed at children under the age of 13. We do not knowingly gather personal information from anyone under 13. If you suspect that such data has been collected, please reach out to us and we will take prompt steps to remove it.

10. Third-Party Websites

The https://franklinvanlines.com Site may include links to external websites that we do not control or operate. We are not responsible for the data practices of those sites and recommend reviewing their individual privacy policies before sharing any personal information.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy periodically to reflect evolving practices or new legal requirements. Any revisions will be published on https://franklinvanlines.com with an updated “Last updated” date. Continued use of the Site following any changes will be treated as acceptance of the revised terms.

12. Contact Us

For questions about this Privacy Policy or to exercise any of your rights, please reach out through any of the following:

By phone:
By email: [email protected]
Via the contact form available on https://franklinvanlines.com